Terms & Conditions
i) The service offered by The Garden & Leisure Group Limited and its agents is 2-7 days from receipt of the order by carrier, however we aim to deliver all orders in 48 hours.
ii) Where specified, delivery times may exceed 7 days, for example large pieces of furniture, and plants grown to order.
iii) The Garden & Leisure Group Limited nor its agents will be held liable for compensation arising from claims of late delivery.
iv) Delivery is normally to the room of choice but maybe limited to the ground floor (which includes gardens and garages & outbuildings within property boundary)dependent on the size and weight of product. The delivery crew will assess any risk to health and property.
v) Goods will be delivered into property and through it to gain access to rear garden eg terrace house. Palletised goods may be removed and manhandled through the property unless damage can occur in this instance the delivery point will be to the front door only.
Order Cancellation / Refused Deliveries
i) You may cancel your order for a full refund prior to your order being booked or up to 4 clear days before delivery is due.
ii) If you cancel your order after this time you are responsible for any and all freight charges incurred.
iii) Any unpaid freight charges will be deducted from your refund.
iv) If you refuse to accept delivery of your order for any other reason other than the product being damaged, you may be liable for all outward and return freight charges incurred by your refusal.
i) The customer has full responsibility when ordering goods to ensure that the product will fit their property.
ii) Any product subsequently returned or refused for this reason will render the customer liable for all freight charges incurred. We would therefore recommend you confirm the dimensions of a product before ordering.
iii) Delivery access must be available to the property, due to the size of delivery vehicles used (7.5t), The Garden & Leisure Group Limited and its carriers, delivering on their behalf MUST be informed of ANY restrictions at point of purchase or booking. This includes but not limited to, steps (including those required to climb to gain access to the property entrance), steep driveways, narrow lanes, tight bends or any other restrictions that may make it difficult for the delivering vehicle to gain access to the point of delivery.
iv) The Garden & Leisure Group Limited and their agents and carriers will not accept any claims for compensation arising from non/failed/refused delivery for any item regarding access restrictions. In the event that the item is refused/cancelled due to these restrictions, the customer will remain liable for all freight charges incurred.
i) The purchaser will be sent a notification of expected date of delivery.
ii) In the case of large goods they will receive a call from the vehicle prior to delivery. If pre-arranged(see Service Delivery iv & v), the carrier can leave in a safe designated place and a photographic record taken. At this point all liability is with the customer.
iii) If the carrier vehicle cannot contact the customer on agreed date, they will attend the property for 15 mins, leave a card and again photographic evidence taken. The customer will be liable for all freight charges incurred and the additional redelivery.
iv) All deliveries are made Monday - Friday between 8am & 6pm . No Saturday delivery.
v) Although the carrier will place the product in the ground level area of your choice, this is subject to good and safe access, deliveries are at the carriers discretion and are not guaranteed. This includes but not limited to steps that are immediately outside the premises, which are required to climb in order to gain access to the property(see above).
Shortages or Damages
i) YOU MUST KEEP ALL PACKAGING. When the carrier brings your order you MUST count the packs you receive & inspect for any damage.
ii) It will be noted on the carrier's delivery note, the number of packs you should receive. If the number of packs you receive does not exactly match the number of packs on the carrier's delivery note, you MUST note the number of packs you received on the delivery note by your signature.
iii) Damage to the Goods & packaging MUST be noted on the delivery note next to your signature. THE WORDS "UNEXAMINED" OR "UNCHECKED" WILL NOT BE ACCEPTED AS A CONDITIONAL SIGNATURE. You must cross out "delivered in good condition" from the carrier's delivery note. If packaging is damaged please tick accordingly on the paperwork. It is very important to check your order.
iv) A signature is an acceptance that you have received the whole order in good condition. Any shortages or damages must be reported to The Garden & Leisure Group Limited immediately. Neither The Garden & Leisure Group Limited nor the carrier can be held responsible for shortages or damages if you do not note them on your delivery note. This does not affect your statutory rights in the event of the goods being faulty.
v) All damage and shortage claims must be filed with the carrier and therefore The Garden & Leisure Group Limited are subject to the Carriers terms and conditions.
Collections / Faulty Products
i) In the event that an item received is faulty or is found to be damaged upon delivery(see above), The Garden & Leisure Group Limited will arrange to have this item replaced or collected. Items must be packed in the original packaging and be made available for collection by our carriers. The carrier will contact to arrange collection day.
ii) When the carrier arrives to collect the goods, if they are not available or ready, a charge will be payable by you and any subsequent recollection charges that the carrier may make.
iii) If, when the carrier arrives to collect there is insufficient space on the vehicle, the carrier will arrange another date at no extra cost to the customer.
Please note: You will be required to contact the manufacturer/supplier directly for any faults with your product as this gives the quickest response. Goods for return unless specifically organised by The Garden & Leisure Group Limited will be the liability of the customer and solely at their cost.
There is no installation service offered by the carriers used - all packaging should be retained by the customer for return of goods should it be necessary.