Where stated, any days and/or hours are WORKING hours which are classed as Monday to Friday, 9am to 6pm, excluding Public Bank Holidays.
Click and Collect Option
Where available, you can opt to reserve your selected goods at your choosen store and collect them in person within 24 hours. This new service is currently available at selected stores and on selected stock lines. Where the option is available, you will clearly see the Available for Click and Collect graphic on the stock items page. Payment for your reserved items is made at the time they are collected from your local store and no delivery costs are incurred.
Direct Delivery Goods
Where stated on the Product Description page, some of our goods will be delivered direct to your door from our Supplier. While delivery times will vary between suppliers, the normal lead time will be 5 to 10 working days.
Orders below £75.00 and all Gift Cards - £2.50 Standard Delivery Charge
- Delivered by our Courier Partner UK Mail (excluding Gift Cards)
- Gifts Cards delivered by Registered Post
- We aim to despatch within 3 days of receipt of order for those products that sit in stock in our warehouse, so that you should receive your goods within 5 days of ordering.
Express Delivery Service - £5.99 - Excludes Gifts Cards
- Get your order quicker with our Express Delivery Service, order will be dispatched within 1 working day of receipt of order. Order should be delivered within 2 - 3 days of ordering.
- Cost is in addition to the Standard Delivery Charge applicable to your order
- PLEASE NOTE: Express Delivery Service is NOT available on our 2 Man Lift Service, Direct from Supplier items or Gift Cards
Shortages or Damages
i) YOU MUST KEEP ALL PACKAGING. When the carrier brings your order you MUST count the packs you receive & inspect for any damage.
ii) It will be noted on the carrier's delivery note, the number of packs you should receive. If the number of packs you receive does not exactly match the number of packs on the carrier's delivery note, you MUST note the number of packs you received on the delivery note by your signature.
iii) Damage to the Goods & packaging MUST be noted on the delivery note next to your signature. THE WORDS "UNEXAMINED" OR "UNCHECKED" WILL NOT BE ACCEPTED AS A CONDITIONAL SIGNATURE. You must cross out "delivered in good condition" from the carrier's delivery note. If packaging is damaged please tick accordingly on the paperwork. It is very important to check your order.
iv) A signature is an acceptance that you have received the whole order in good condition. Any shortages or damages must be reported to The Garden & Leisure Group Limited immediately. Neither The Garden & Leisure Group Limited nor the carrier can be held responsible for shortages or damages if you do not note them on your delivery note. This does not affect your statutory rights in the event of the goods being faulty.
v) All damage and shortage claims must be filed with the carrier and therefore The Garden & Leisure Group Limited are subject to the Carriers terms and conditions.
Collections / Faulty Products
i) In the event that an item received is faulty or is found to be damaged upon delivery(see above), The Garden & Leisure Group Limited will arrange to have this item replaced or collected. Items must be packed in the original packaging and be made available for collection by our carriers. The carrier will contact to arrange collection day.
ii) When the carrier arrives to collect the goods, if they are not available or ready, a charge will be payable by you and any subsequent recollection charges that the carrier may make.
iii) If, when the carrier arrives to collect there is insufficient space on the vehicle, the carrier will arrange another date at no extra cost to the customer.
Please note: You will be required to contact the manufacturer/supplier directly for any faults with your product as this gives the quickest response. Goods for return unless specifically organised by The Garden & Leisure Group Limited will be the liability of the customer and solely at their cost.