Lifetime guarantee on hardy plants
Quality you can trust. You can plant with confidence with our lifetime guarantee on all hardy plants*. Our hardy plants, which include trees, shrubs and roses, are expected to flourish for many years in your garden.
We choose only the highest quality plants. If one of our hardy plants dies, simply return the plant to us along with your receipt and/or the barcode label and we will be happy to replace it with another plant of the same value.
Remember that plants require suitable growing conditions and aftercare. Our experienced plant staff will be pleased to help you to choose plants that are perfect for your garden.
All hardy plants ordered on our website are also guaranteed for a lifetime. If the plant fails, please send us a photograph of the plant along with your order number to our online customer services department. Once we have determined the cause of the problem we will endeavour to replace it. You will be charged for delivery on any replacement plants issued.
Planting and aftercare tips
* Exclusions from our guarantee:
Hardy annuals, biennial plants, bonsai, indoor plants, Christmas trees, summer patio plants or half hardy plants.
Plants used in landscaping work on behalf of a third party.
Claims made without the specified proof of purchase.
Our liability under this guarantee is limited to the original purchase price of the item concerned.
This does not affect your statutory rights.